| Big Win for The Chapman Group at Dreamforce 2009 |
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The Chapman Group participated in Dreamforce (the annual Salesforce CRM conference) for the first time this year and the experience was overwhelmingly positive. The feedback from attendees consistently expressed interest in XSaleratorTM and LoyaltyProTM. XSaleratorTM is available as an applet version that provides easy to understand dashboards and reports that will assist your organization in driving revenue, growing account relationships, and reducing account attrition (turnover). Through seamless integration with your existing CRM, the XSalerator™ Applet will not only increase the value your CRM provides to your Sales Team and Sales Management, but will also enable your organization to more proactively manage top tier strategic accounts resulting in increased account stability and revenue. LoyaltyProTM adds another layer of information by analyzing the “Voice of the Customer”. This web-based survey acquires important, actionable customer intelligence and feedback which helps to predict the “staying power” of the account. With real time reporting, companies can quickly and easily assess their relationship with their accounts and the information obtained can be used to create and refine strategies that will drive future product and service initiatives. The Chapman Group, founded in 1988, is a sales consulting firm that creates world class sales organizations through the optimization of sales performance. We assist clients of all sizes across a broad spectrum of industries to increase their sales through the implementation of innovative sales processes, methodologies, best practices, skills and tools. We have been using customer loyalty metrics for almost 20 years as part of a holistic approach to effective account management. For more information call 800-755-1905 or visit www.chapmanhq.com |
